Warranty & services contracts
Our services throughout your machine lifetime.
PREVENTIVE MAINTENANCE
We recommend a preventive maintenance at least once a year. Gravotech has established a dedicated program for each machine type, including cleaning, adjustments, safety checks and more.
CLEANING
It includes the cleaning of your machine's components such as: electronic parts, controllers, filters, optics…
ADJUSTEMENTS
In order to ensure an optimal use of your machine, we adjust your presets, parameters and marking sheets. The laser power can also be controlled.
SAFETY CHECKS
Including the main safety functions verifications, the communication & connections,the components wear.
MACHINES CATEGORIES
| Categories | Machines |
|---|---|
| SMALL | B-Engraver, IMPACT, IM3, IS200, IS400, M10, M20, M20X, M40, XE, XF510, XM500, XM700 |
| MEDIUM | Laser CO2, Fiber, Green, Hybrid, LS100, LS100Ex, WeLase™, SV510, SV530, XF530 |
| LARGE | IS6000, IS7000, IS8000, LS900, LS1000XP |
WARRANTY & SERVICES EXTENSIONS
SMALL | STANDARD | EXTENSION | GOLD | |
| Parts | ⬢ | ⬢ | ⬢ | |
| Labour inhouse | ⬢ | ⬢ | ⬢ | |
| Hotline & remote assistance | ⬢ | ⬢ | ⬢ | |
| Loan Machine* | Shipments in 24h (Europe) | ✕ | ✕ | ⬢ |
Shipments goings | ✕ | ✕ | ⬢ | |
Shipments comings | ✕ | ✕ | ⬢ | |
| Deffective machine | Shipments comings | ✕ | ✕ | ⬢ |
*check with your local support team
MEDIUM & LARGE | STANDARD | EXTENSION | GOLD |
| Parts | ⬢ | ⬢ | ⬢ |
| Labour inhouse | ⬢ | ⬢ | ⬢ |
| Hotline et remote assistance | ⬢ | ⬢ | ⬢ |
| Labour on site | ✕ | ✕ | ⬢ |
| Travel & accomodation fees | ✕ | ✕ | ⬢ |
Need more information?
✉ Contact us ▼ Download the brochure
SERVICES CONTRACTS
SMALL | ZEN | SERENITY | |
| Parts | ⬢ | ⬢ | |
| Labour inhouse | ⬢ | ⬢ | |
| Deffective machine | Shipments goings | ⬢ | ⬢ |
| Shipments comings | ⬢ | ⬢ | |
| Online support & remote assistance | ⬢ | ⬢ | |
| Repair leadtime | ⬢ | ⬢ | |
| Loan machine / Standard echange* | ✕ | ⬢ | |
*check with your local support team
MEDIUM & LARGE | ZEN | EVOLUTION* | SERENITY |
| Labour on site | -10% discount | -50% discount | ⬢ |
| Preventive maintenance | ⬢ | ⬢ | ⬢ |
Travel & accomodation fees (Preventive maintenance) | ⬢ | ⬢ | ⬢ |
| Online support & remote assistance | ⬢ | ⬢ | ⬢ |
| Repair leadtime | ⬢ | ⬢ | ⬢ |
Curative intervention (Fees included) | ✕ | ⬢ | ⬢ |
* "Evolution offer" only available in Germany, Austria, Switzerland, France, Poland, Belgium, UK and Italy.
Need more information?
✉ Contact us ▼ Download the brochure
